DWB & Associates provide consultation, facilitation and training, and analytical services to both public and private sector clients.   These services support management in the following areas: management research and analysis, organizational development and change, and work force development.
To assess employee satisfaction, customer satisfaction, citizen satisfaction, managerial climate and organizational culture we use structured interviews, surveys, focus groups, and benchmarking.    We conduct research and analysis using a wide variety of techniques to support market analysis, risk analysis and mitigation, internal and external customer satisfaction.
To support organizational development and change initiatives, we employ strategic planning, quality management techniques, and business process reengineering in an integrated manner in order to align strategy, capability, and resources.
We provide a wide variety of techniques to improve workforce development.  These include training needs analysis, job task analysis, training and education, internal communications, job redesign, staffing and workload analysis, reward and recognition, coaching and leadership development, and other human resource requirement analyses.  The outcome is targeted at enhancing motivation for performance improvement.